Laser Skin Clinic

Reviews of Laser Skin Clinic

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  Hassina Added October 08, 2023

  ★ ★ ★ ★ ★
  I have been for laser treatment for 3 times and today was my 4th session and the lady named Amanda was great. She was amazing and helpful throughout.
  Amazing service Amanda and I am definitely gonna book with you only from now onwards
  Thank you
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  Gabriella M Added September 26, 2023

  ★ ★ ★ ★ ☆
  TLDR: staff are helpful, laser hair removal is great, company policy on prepaid session expiry needs revisiting.
  
  I've been going here for years, as it removes hair for ages, and am now at the stage where i only need a yearly touch up. I've called to make an appointment and the staff member was lovely, however informed me that my prepaid sessions had recently expired. For a business that prides themselves on their product working, I was very disappointed, and sort of said never mind then. The lady spoke to her manager and agreed to give me a "free" session which was nice, though i can't help but feel it isn't free if I had paid for it.
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  EM W Added September 20, 2023

  ★ ☆ ☆ ☆ ☆
  The worst experience I've ever had. I used to visit the Gungahlin one and it was fine. Earlier this year I prepaid a LED yellow light treatment online and visited the City branch. The lady doing the consulting was nice and recommended me to change yellow light to two blue light sessions under the promotion at that time (buy one get one free). I then prepaid another two blue lights under the same promotion for next months' sessions and that's when everything got messed up...
  
  After I finished the second month's blue light treatment, the person doing the treatment (not the same lady as before) told me I don't have prepaid on my account and hence I paid another session's blue light. I checked my payment history and went back to the store and explained the whole situation to another lady with a pair of glasses, who was working at the front... She kept using "I don't know what you paid last time" for the first 5 minutes until I asked if she can check my record in their system. She then checked and obviously there were some comments from the previous treatment lady. She agreed to refund the extra charge (one blue light treatment fee and the initial yellow light treatment) to my account as credit... More than one week's gone now and there's nothing shown in my account.
  
  I understand that this is a busy branch and because of the whole promotion arrangements, the situation is confusing for her. But shouldn't the last lady (yes, the one with the glasses) handle the situation better instead of trying to fool me away? Even if she doesn't understand and couldn't be sure if overcharging is the case, shouldn't she try to find what happened instead of convincing me with .. lies and nothing? I wonder if her way of handling things has anything to do with me being young and Asian and if she will treat others looking older and white using the same strategy.
  
  Anyway, don't care about the money now but need to post this for anyone's future reference.
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  Ella Smith Added September 16, 2023

  ★ ★ ★ ★ ★
  Always enjoy my appointments here. The therapists are highly knowledgeable with their treatments as well as their advice. they understood my concerns and I am very happy with the results will recommend :)
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  neha shoor Added September 12, 2023

  ★ ★ ★ ★ ★
  Have been coming to this clinic from long time but today was the best service I got. Always ask for Francia Matias. She is thorough with her work, courteous and above all, will give you the best service. *****
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  Luke White Added May 07, 2018

  ★ ★ ★ ★ ★
  Absolutely loved it! At first I was a little nervous as I'm 24 and use quite a few different products on my skin leaving my skin sometimes sensitive so I would of thought Laser Hair Removal may have had a negative effect on my skins texture however the laser proved to have an incredible effect even on my sensitive skin. My face is noticeably smoother after my first treatment as well as already having a completely remarkable reduction in hair!
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  Lily Quinlan Added May 05, 2018

  ★ ★ ★ ★ ★
  My experience at the Laser Skin Clinic has been extremely positive. I was receiving laser treatment to remove some skin spots and am very very pleased with results. The consultation is free, and the sessions were always on time and never took longer than 15 minutes. The receptionist and my therapist (Sarah) were both so welcoming and friendly and I felt very comfortable receiving my treatment. I would recommend Laser Skin Clinic Canberra to all my friends!!!

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